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Return & Refund Policy

Maison de Laurent

Last updated: 12-Feb-26

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Returns

At Maison de Laurent, we want you to be fully satisfied with your purchase.

You have the right to return your order within 30 days of receiving your goods.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be returned in its original packaging

• Proof of purchase must be provided

To initiate a return, please contact us at:
📧 maisondelaurent@hotmail.com

Once your return request has been approved, you will receive instructions on how to return your item.

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Return Shipping Costs

Customers are responsible for the cost of returning items.

We recommend using a tracked and insured shipping service, as Maison de Laurent cannot be held responsible for items lost or damaged during return transit.

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Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed within 14 days

• The refund will be issued to your original method of payment

Original delivery charges will only be refunded where required under UK consumer law.

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Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at:

📧 maisondelaurent@hotmail.com

In such cases, we will:

• Offer a replacement, repair, or refund in accordance with the Consumer Rights Act 2015

• Cover reasonable return shipping costs where applicable

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Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged after delivery

• Items not in their original condition

• Personalised or custom-made products (if applicable)

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Late or Missing Refunds

If you have not received your refund after 14 days:

1. Check your bank account again

2. Contact your payment provider

3. Contact us at maisondelaurent@hotmail.com

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Your Statutory Rights

This Refund Policy does not affect your statutory rights under UK consumer law.